Incident · LEAK · detected by sensor
Unit D704 — leak
Ceiling leak sensor triggered in bathroom — water flow confirmed, source above.
Severity
HIGH
Auto-classified by sensor + playbook
Status
assigned
Current stage
Opened
04:12
2026-04-17
Impact
1 unit
D7
Timeline
2026-04-17 · 04:12
Detected
sensor triggered severity high.
2026-04-17 · 04:24
AI playbook invoked
Shut-off valve command issued; hotel arrival held; tech dispatch requested.
2026-04-17 · 04:41
Technician assigned
Marko (plumbing) en route, ETA 25 min.
2026-04-17 · 05:15
Arrival adjusted
Incoming guest rebooked from D704 to D706 for 2 nights; guest notified.
Playbook steps
Water shut-off confirmed
Arrival held / rebooked
Tech dispatched
On-site diagnostic (in progress)
Dry-out & damage estimate
Owner notification + insurance log
Affected unit
D-block · Floor 7
Assigned staff
Engineering Technician — Plumbing · engineering
Linked artifacts
Wallet + insurance recording.
Wallet debit−€0 (pending damage estimate)
Insurance claimCL-2026-0417-001 (draft)
Work orderWO-4181
Preventive ruleD-block leak sensors, quarterly check