Incident · GUEST · detected by staff
guest
Guest complaint — late housekeeping, comped breakfast offered.
Severity
LOW
Auto-classified by sensor + playbook
Status
resolved
Current stage
Opened
14:30
2026-04-16
Impact
Facility
Non-unit
Timeline
2026-04-16 · 14:30
Detected
staff triggered severity low.
2026-04-17 · 04:24
AI playbook invoked
Shut-off valve command issued; hotel arrival held; tech dispatch requested.
2026-04-17 · 04:41
Technician assigned
Marko (plumbing) en route, ETA 25 min.
2026-04-17 · 05:15
Arrival adjusted
Incoming guest rebooked from D704 to D706 for 2 nights; guest notified.
Playbook steps
Water shut-off confirmed
Arrival held / rebooked
Tech dispatched
On-site diagnostic (in progress)
Dry-out & damage estimate
Owner notification + insurance log
Linked artifacts
Wallet + insurance recording.
Wallet debit−€0 (pending damage estimate)
Insurance claimCL-2026-0417-001 (draft)
Work orderWO-4181
Preventive ruleD-block leak sensors, quarterly check