People · Front office
Ana Jovanovic
Front Office Manager · Employee since 2023-11-04
Current status
ON-DUTY
Actively covering shift
Upcoming shifts (seed)
2
Next: 2026-04-17 · afternoon
Certifications
1
Next expiry in 94 days
Linked incidents
0
Currently assigned / owned
Shift assignments
| Date | Department | Window | Coverage | Note |
|---|---|---|---|---|
| 2026-04-17 | Front office | afternoon · 13:00–21:00 | at-risk | Stefan out sick; backfill pending. |
| 2026-04-18 | Front office | evening · 16:00–00:00 | gap | Peak Saturday — needs 2 more agents before 16:00. |
Certifications & training
| Certificate | Issuer | Criticality | Issued | Expires |
|---|---|---|---|---|
| Guest Data Handling (GDPR) | Budva Academy | compliance | 2025-01-20 | 2026-07-20 |
Ops orchestrator
AI alert
Ana's Saturday evening shift is 2 agents short.
Stefan's approved sick leave through 2026-04-19 leaves only Ana on the floor past 16:00. Promote Tamara from the night-audit rotation or cover via concierge before service picks up.
Contact & scope
Coverage area and reporting line.
Statuson-duty
DepartmentFront office
Employmentemployee
Emailana.jovanovic@budva.hospitality.os
Phone+382 67 110 201
LocationsLobby, Block B, Block C