Building & Engineering
Owner & guest requests
Engineering items raised directly by residence owners and in-house guests. Routed to the right team while staying visible to owner relations.
Owner requests open
14
2 surfaced this week
Avg first response
2.4h
Target ≤ 4h
-0.6h vs 7d
Owner satisfaction (CSAT)
4.6 / 5
Last 30 days · 41 responses
Compliance escalations
0
Zero open this quarter
Owner requests
Vibration noise from elevator C — recent weekshigh
Owner reports a low-frequency vibration in the master bedroom whenever Elevator C passes floor 8. Started 2 weeks ago. Asked us to assess before family arrival on 17 Apr.
Elena Markovic · D802· D-0D802
Window seal — wind noise during gustsnormal
Owner asks for a check of the western balcony door seal. No leak yet, just noise. Convenient window 2026-04-21..23 (owner away).
Owner of D701· D-0D701