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Gourmet · Concierge inbox

Guest & owner communication

Pre-arrival recommendations, allergy confirmations, private dining requests and proposal threads.

Elena Markovic · Pre Arrival
Assigned: Concierge · Ivana · last 2026-04-17 09:14
AwaitingConfirmation
Elena09:02

Looks lovely. Can we add a sea-view table for the anniversary dinner on 14 Jul?

Ivana · Concierge09:14

Absolutely — sea-view reserved at 19:30 and flagged with the rooftop team.

AI draft

Keep the tone warm and specific. Mention the guest's preference, owner savings and the convenience of having the plan ready before arrival.

James Carter Family · Allergy Confirm
Assigned: Concierge Manager · last 2026-04-17 11:00
Open
Chef · Aleksa10:40

Attached nut-free kitchen card for child. Alternatives approved for breakfast, dinners, beach picnic.

Concierge Manager11:00

Sent summary to Mr. Carter. Awaiting written acknowledgement.

AI draft

Keep the tone warm and specific. Mention the guest's preference, owner savings and the convenience of having the plan ready before arrival.

Amir Al-Fayed · Private Dining
Assigned: Rooftop Manager · last 2026-04-15 17:20
Resolved
Rooftop Manager17:10

Tasting menu tailored without pork / alcohol. Protein-balanced sequence approved by chef.

AI draft

Keep the tone warm and specific. Mention the guest's preference, owner savings and the convenience of having the plan ready before arrival.

Petrov Family · Payment
Assigned: Owner Relations · last 2026-04-17 08:30
Open
Owner Relations08:30

Total €360 after owner savings. Sending wallet authorization now.

AI draft

Keep the tone warm and specific. Mention the guest's preference, owner savings and the convenience of having the plan ready before arrival.