Review
Booking.com · score 6/10 · normalized 60/100 · verified-stay
Шум поздно вечером
Отель прекрасный, локация и завтрак отличные. Но в субботу вечером был концерт в казино — звук слышался у нас на 4 этаже до полуночи.
sleep-noisecasino
AI understanding
Tagged topics, root cause, suggested action
Saturday-night entertainment noise — recurring pattern in event-night reviews. Recommend pre-arrival notification + room reassignment policy.
Suggested action: Approve RU-language draft · add pre-arrival event-night notice for guests on event Saturdays.
Public response
draft
Not yet approved
Timeline
04-10 22:00
Review received
04-10 22:08
AI tagging completed
Topics: sleep-noise, casino
04-10 22:24
Draft generated
04-11 00:00
Action plan linked: CASE-NOISE-EVT
Guest context
Privacy-safe — masked PII
Segmentbusiness
Verificationverified-stay
LanguageRU
Stay2026-04-05 → 2026-04-08
SourceBooking.com · booking
Score6/10 (norm 60)
Linked action plan
CASE-NOISE-EVT
Event-night noise comms
Owner staff.sec.01 · security · due 2026-05-31
Saturday casino event impacts upper-floor sleep — recurring.
- Pre-arrival event-night notice for Saturdays
- Quiet-zone room block on event Saturdays
- Casino sound limit policy review