Guest Voice
Source scorecards
Channel-by-channel reputation, response performance and integration health.
Google Mapsconnected
4.7/ 5norm94
Reviews 12m
316
Response
92%
Avg time
16.3h
Service4.8
Location4.9
Cleanliness4.7
Value4.4
Trend ↗ +0.1Open reviews
Booking.comconnected
9.1/ 10norm91
Reviews 12m
642
Response
88%
Avg time
18.6h
Staff9.4
Cleanliness9.2
Comfort9.1
Location9.6
Facilities9.0
Value for money8.6
Wi-Fi8.8
Trend ↗ +0.2Open reviews
Expedia Groupconnected
4.5/ 5norm90
Reviews 12m
412
Response
84%
Avg time
21.1h
Hotel condition4.6
Service & staff4.7
Room comfort4.4
Cleanliness4.6
Trend → 0Open reviews
Tripadvisorconnected
4.6/ 5norm92
Reviews 12m
268
Response
80%
Avg time
24.4h
Service4.7
Cleanliness4.7
Value4.3
Location4.9
Sleep quality4.4
Trend ↗ +0.1Open reviews
Serviced residence channelsimulated
4.8/ 5norm96
Reviews 12m
38
Response
95%
Avg time
8.0h
Trend → 0Open reviews
Direct post-stay surveyconnected
92/ 100norm92
Reviews 12m
482
Response
100%
Avg time
4.0h
Trend ↗ +0.5Open reviews
Production note: every source must be integrated only through approved APIs, official partner channels, licensed aggregators or manual uploads where permitted.