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Guest Voice · Department impact

Operational ownership of guest feedback

Each department sees its URI, sentiment trend, and number of open reputation actions. Click → reviews tagged to that department.

Front Officestable
90.8URI↗
Check-in wait down after staffing adjustment.
Recent reviews
Lovely stay, parking confusingneutralThird stay this year. Ana at front officpositiveLong check-in line, room not ready until 4pmcritical
2 open actionsAll Front Office reviews
Housekeepingstrong
93.2URI↗
Cleanliness mentions improving.
Recent reviews
Room was spotless, view of the sea unbeapositive
0 open actionsAll Housekeeping reviews
Engineeringwatch
87.6URI↘
A/C and Wi-Fi mentions on upper levels.
Recent reviews
Beautiful place, slow to fix the A/CcriticalWi-Fi was patchy in my room — had to useneutralWater leak in our roomcritical
3 open actionsAll Engineering reviews
F&Bwatch
88.9URI↘
Breakfast queues, pool-deck pricing.
Recent reviews
Beautiful place, but breakfast was chaoticnegativeAdriatico est exceptionnelpositiveBeautiful hotel but resort prices for snneutral
2 open actionsAll F&B reviews
Spa & Wellnessstrong
94.1URI↗
Highly praised therapists & longevity programme.
Recent reviews
Therapists are world-classpositiveLoved the longevity programme. Booking tpositiveIndoor pool was warm and the steam room positive
0 open actionsAll Spa & Wellness reviews
Beach Operationsstrong
95.0URI↗
Location and loungers driving positive reviews.
Recent reviews
Best beach service in Budvapositive
0 open actionsAll Beach Operations reviews
Owner Relationsstable
92.7URI→
Owner guests praise concierge handling.
Recent reviews
Treated like familypositiveStayed two weeks in the residence — feltpositive
1 open actionAll Owner Relations reviews
Pool / Kids / Amenitiesstable
89.4URI→
Kids-club hours request recurring.
Recent reviews
Schöner Pool, Kids Club könnte mehr Stundenneutral
1 open actionAll Pool / Kids / Amenities reviews
Security & Casinowatch
86.5URI→
Event-night noise risk on Saturdays.
Recent reviews
Шум поздно вечеромnegative
1 open actionAll Security & Casino reviews