Lovely stay, parking confusing
Direct post-stay survey · Direct survey — couple · received 2026-04-12 20:00
Review
Direct post-stay survey · score 70/100 · normalized 70/100 · direct-survey
Lovely stay, parking confusing
Loved the suite and breakfast. Hard to find the entrance to underground parking — Google Maps put us at the loading dock. Pre-arrival email could include a small map.
parking-evcheck-in
AI understanding
Tagged topics, root cause, suggested action
Direct feedback — parking guidance gap. Pre-arrival comms suggestion already a documented pattern.
Suggested action: Update pre-arrival email template · add parking map link.
Timeline
04-12 20:00
Review received
04-12 20:08
AI tagging completed
Topics: parking-ev, check-in
04-12 22:00
Action plan linked: CASE-PARKING-01
Guest context
Privacy-safe — masked PII
Segmentcouple
Verificationdirect-survey
LanguageEN
Stay2026-04-08 → 2026-04-11
SourceDirect post-stay survey · direct-survey
Score70/100 (norm 70)
Linked action plan
CASE-PARKING-01
Parking arrival instructions refresh
Owner staff.fo.06 · front-office · due 2026-04-30
Pre-arrival comms + EV charger UX gap.
- Update pre-arrival email template + map link
- Add wayfinding signage at garage entrance
- Publish EV charger availability in app