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Beautiful place, slow to fix the A/C

Expedia Group · Family of 4 (Hotel guest) · received 2026-04-14 11:00

Review

Expedia Group · score 3/5 · normalized 60/100 · verified-stay

critical

The location and beach were beautiful, but our room was too warm for two nights and it took too long to fix. Staff were polite, but this should be faster in a 5-star hotel.

engineeringcomfortsleep-noise

AI understanding

Tagged topics, root cause, suggested action

critical urgency

Critical maintenance feedback. Guest still praises location and staff but unresolved A/C affected sleep for two nights. Linked to L7-L8 calibration sweep.

Suggested action: Post approved response within 12h · close case CASE-AC-L8 with follow-up to guest.

Public response

approved

Thank you for sharing your experience with us. We are pleased that you enjoyed the beachfront location and the warmth of our team, and we are truly sorry that the room temperature did not meet the standard you expected. Our engineering team has already reviewed the A/C calibration on the relevant floor, and we are using your feedback to improve response timing for future stays.

Approved by staff.ana

Timeline

04-14 11:00

Review received

04-14 11:08

AI tagging completed

Topics: engineering, comfort, sleep-noise

04-14 11:24

Draft generated

04-14 12:30

Approved by staff.ana

04-14 13:00

Action plan linked: CASE-AC-L8

Guest context

Privacy-safe — masked PII

Segmentfamily

Verificationverified-stay

LanguageEN

Stay2026-04-10 → 2026-04-13

Unit / roomC812

SourceExpedia Group · expedia

Score3/5 (norm 60)

Linked action plan

CASE-AC-L8

in progress

Upper-level A/C calibration sweep

Owner staff.eng.02 · engineering · due 2026-04-22

L7-L8 A/C complaints + steam room temp deviation. WO-4180 already open.

Calibrate FC-02 in spa
Sweep VRF setpoints L7-L8
Validate sleep-quality reviews next 30 days

Linked work order

WO-4180