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Sync monitor & error queue

Technical health of all channel connectors. Error type, severity, owner role, suggested resolution.

Total events
5
4 open
High severity
1
Resolve first
urgent
Open
3
Awaiting assignment
In progress
1
Currently being resolved
Sync assistant

Most current failures are not channel outages. They are mapping-related and can be fixed without pausing sales.

2 mapping warnings1 rate validationNo outage detected
ERR-8821
Expedia Group
highopenrate validation
Owner: revenue · HOT-DEL-SV · 2027-08-01 → 2027-09-15
Expedia BAR-BB failed rate validation

Breakfast inclusion text in Expedia rate plan differs from the internal policy. Expedia rejects rate records where the meal plan description mismatch is above 10 characters.

Suggested resolution
Align Expedia rate plan description to internal BAR-BB policy in Mapping → Rate Plan Mapping → Expedia → BAR-BB, then retry the publish batch.
Open mapping
ERR-8820
Trip.com / Ctrip
mediumopenmapping
Owner: reservations · RES-2BR
Trip.com missing child-policy mapping

2BR Residence non-refundable rate has no child policy configured for Trip.com. Reservations involving children return a validation warning at import time.

Suggested resolution
Set the child-policy mapping for RES-2BR / NR-ADV in Mapping → Policy Mapping, or disable the non-refundable rate on Trip.com until reviewed.
Open mapping
ERR-8818
Google Hotel Ads / Free Links
lowin progresscontent warning
Owner: it · HOT-SUITE-SV
Google landing page URL unvalidated

Google Hotel Prices requires landing page URL validation before the feed promotes the Adriatic Sea View Suite to impression-eligible inventory.

Suggested resolution
In Content Preview → HOT-SUITE-SV → Google landing page, run 'Validate URL' and re-queue the ARI feed.
Open mapping
ERR-8817
Booking.com
mediumopenrestriction conflict
Owner: revenue · RES-1BR-SV · 2027-08-12 → 2027-08-14
Stop-sell conflict with existing promo

Engineering stop-sell on RES-1BR-SV Aug 12–14 conflicts with the remaining active Booking.com summer promo. Booking.com cannot enforce both simultaneously.

Suggested resolution
End PROMO-BCOM-SUMMER-12 before publishing the engineering stop-sell.
Open mapping
ERR-8815
Agoda
lowignoredreservation conflict
Owner: reservations
Duplicate confirmation code

A duplicate confirmation code was detected on import. The second import was held to prevent double-decrementing availability.

Suggested resolution
Compare both records and accept the newer one, or mark as ignored with a reason.
Open mapping