VIP & guest experience

VIP arrivals, pre-arrival tasks, service recovery risk, guest sentiment and open requests.

VIP cases

In-house + arriving

Open requests

All departments

Service recovery cases

Active + escalations

Sentiment · avg

9.1

Rolling 7 days

VIP risk · Laurent

Two VIP arrivals still need room inspection. C-0817 should be inspected before 13:15 to protect the welcome sequence.

C-0817 VIP2C-0319 VIP1Inspection pending

VIP cases

Isabelle Laurent

C-0817 · arrival 2027-08-18

VIP2

Preferences

Quiet roomSparkling water pre-stockedLate breakfast

Pre-arrival tasks · 2/4

GM welcome card placed

Fruit plate and sparkling water

Room inspection by 13:15

Late breakfast preference noted in F&B

Room inspection pending — family arriving 15:30

Camille Dubois

C-0319 · arrival 2027-08-18

VIP1

Preferences

Two cribsConnecting rooms if possible

Pre-arrival tasks · 2/3

Cribs delivered

Connecting-room check

Kids welcome amenity

Hannah Braun

C-0421

VIP1

Preferences

Sea terrace breakfastPrivate yoga

Pre-arrival tasks · 2/2

Sea terrace breakfast scheduled

Private yoga sessions booked

Haruto Fujiwara

C-0609

VIP1

Preferences

Tivat transferJapanese tea in minibar

Pre-arrival tasks · 1/2

Departure Tivat transfer 14:00

Japanese tea selection stocked

Open guest requests

Request	Guest	Room	Priority	Status	Dept	Due
Extra pillows GR-8801 · guest app	Matteo Ricci	C-0712	medium	assigned	Housekeeping	11:45
Spa booking (kinesio) GR-8802 · front desk	Matteo Ricci	C-0712	medium	in progress	SPA	11:50
Baby cot GR-8803 · concierge	Hannah Braun	C-0421	high	new	Housekeeping	13:15
Sparkling water pre-stock GR-8804 · front desk	Isabelle Laurent	C-0817	urgent	assigned	Room Service	11:30
Airport transfer coordination GR-8805 · phone	Emma Jensen	C-0521	high	in progress	Concierge	12:35
Restaurant booking (La Vela) GR-8807 · concierge	Haruto Fujiwara	C-0609	medium	in progress	F&B	12:40
Restaurant booking (Adriatico) GR-8808 · phone	Marko Petrović	—	medium	new	F&B	13:05